FAQs

About 2Usmiles

What payment options does 2Usmiles offer?


2Usmiles offers a one-time fee payment option or monthly installments by 2Usmiles Pay with a $399 down payment.




Does 2Usmiles accept HSA/FSA?


Yes! Most flexible spending and health savings accounts can cover the expense for impression kits, 2Usmiles clear aligner treatment, and retainers.




What if the balance in my FSA account is not enough to cover the full cost?


If you need to split the payment between your FSA and another card, we can manually process your order over the phone.




Can my insurance cover 2Usmiles clear aligners?


Possibly! If you would like for us to check your insurance coverage, please head to the Insurance page and send us an email at support@2usmiles.com with these two attachments:

1. Front/Back picture/scan of insurance card

2. Your/Policy Holder's name and DOB




Are there any hidden fees in the 2Usmiles clear aligner package?


Absolutely not! The package contains everything you need for that perfect smile: the impression kit, your full clear aligner treatment, and a free set of retainers.





 

Insurance/Pricing

What payment options does 2Usmiles offer?


2Usmiles offers a one-time fee payment option or monthly installments by 2Usmiles Pay with a $399 down payment.




Does 2Usmiles accept HSA/FSA?


Yes! Most flexible spending and health savings accounts can cover the expense for impression kits, 2Usmiles clear aligner treatment, and retainers.




What if the balance in my FSA account is not enough to cover the full cost?


If you need to split the payment between your FSA and another card, we can manually process your order over the phone.




Can my insurance cover 2Usmiles clear aligners?


Possibly! If you would like for us to check your insurance coverage, please head to the Insurance page and send us an email at support@2usmiles.com with these two attachments:

1. Front/Back picture/scan of insurance card

2. Your/Policy Holder's name and DOB




Are there any hidden fees in the 2Usmiles clear aligner package?


Absolutely not! The package contains everything you need for that perfect smile: the impression kit, your full clear aligner treatment, and a free set of retainers.





 
 

Pre-Treatment

What does 100% Impression Kit guarantee mean?


Your impression kit will give us the information we need to know if you are a good candidate for 2Usmiles treatment. If we determine you are not a candidate for 2Usmiles, we will refund 100% of your payment. There is also no obligation or commitment to purchase the clear aligner treatment plan if you are a candidate.




How do I take my impressions?


Follow the video down below. Make sure to check if the empty tray fits over your teeth before molding the putty.




I didn’t do my impressions correctly. What do I do?


The good thing is that each impression kit comes with four putties, so if you accidentally do an impression incorrectly, there are back-ups! If you would like to see examples of adequate impressions, please refer to the video down below at the 1:40 mark. If you send the impressions back to us and our team determines we need additional models, we will ship you another impression kit, free of charge.




How fast is the impression kit shipping?


After you purchase the impression kit, it should be shipped to your home in 3-4 business days.




I’ve sent in my impression kit; how long will it take for me to get a response back?


Normally when we receive your impression kit, it will take our orthodontics team 5 business days to review and assess your case.




I just had dental work done on my teeth, how long should I wait before getting 2Usmile clear aligner treatment?


It really depends on the dental work performed. Normally if there are any periodontal (gum) issues, we recommend you solve the problem first, then start the treatment.




I still have my wisdom teeth. Will that affect my treatment plan?


Most likely not, unless you have impacted wisdom teeth which requires tooth extraction first. This does vary case by case, so we recommend ordering an Impression Kit to verify. Remember, Impression Kits have a 100% guarantee, so if we determine you’re not a candidate, you will get a full refund!




What if I’m missing a tooth?


No worries! In most cases, we can work around this, but we still recommend confirming through a 100% guarantee Impression Kit.




I want to get a tooth implant. Should I do that before or after aligner treatment?


That answer varies. We normally would recommend to get aligner treatment first as your teeth will shift during the process, but we recommend you consult your dentist for your specific case.




Can I get aligners for just my Top or Bottom teeth, rather than both?


Absolutely. But we will still need impressions of both your top and bottom teeth so our team can create a correctly aligned final plan. There is no price difference though unfortunately.





During Treatment

Can I see the results beforehand?


After you send in your impressions, we will create a personalized 3D model to monitor your progress and also the finished results. This will be your treatment plan, and you will confirm it before the treatment starts. You get to make the decisions!




Will my teeth hurt during the alignment process?


If you don’t have any periodontal (gum) issues or cavities, your teeth should not hurt during the process. However, at the beginning there could be mild discomfort as your body is still adjusting to a foreign device.




How long do I wear each set of aligners?


Every set should be worn for two weeks. Make sure to follow the schedule or complications may arise with your plan.




Can I speed up the alignment process?


We understand the desire, but the answer is no. Doing so could have adverse effects on your teeth, so please follow the treatment plan that our orthodontist team has created for you.




Are the clear aligners really invisible?


Yes! 2Usmiles clear aligners are even 60% more clear than competitors.




How do I clean my aligners?


You may clean your aligners by carefully rinsing them with cool water (DO NOT use hot water). You can also use a soft-bristle toothbrush for a deeper cleaning.




Should I keep my old aligners?


A thousand times yes. Please keep all old aligners in a separate container or their original packaging. We ask that patients do this just in case you need them later on and to qualify for 2U Lifetime Guarantee.




Can I eat or drink with the clear aligners on?


Unfortunately no, doing so may damage or even break your aligners. Please remove your aligners when eating or drinking anything other than water.




Why does my voice sound weird with clear aligners?


This is very normal! You’ll most likely experience a temporary lisp (a few days) as your mouth adjusts to the clear aligner.




I’m going to be a mother! Are 2Usmiles clear aligners safe during pregnancy?


First of all, congratulations! 2Usmiles clear aligners are BPA free and FDA approved. So, if you’re in the treatment process or plan to start the treatment, there will be no unwanted side effects to your unborn baby.




I lost a set of my aligners. What should I do?


Stay calm and reach out to our support team immediately at support@2usmiles.com





 
 

Post-Treatment

What happens after I finish my clear aligner treatment?


In order to maintain your new smile, you will need to wear retainers for at least 1-2 years. We do not recommend skipping this step! Refusing to wear retainers could cause your teeth to shift back to their original position or even worse!




How many hours per day do I need to wear the retainers?


For the first two weeks after treatment, you will have to wear your retainers 22 hours a day. After this period, you will have to wear them at least 8 hours a day (perfect for sleeping!)




Are retainers included within the package?


Yes! The first pair of retainers come with the package when you finish the treatment plan, and every additional set is $60. Retainers usually last 6 months each, but this varies case by case.




I want to share my 2Usmiles experience! How do I do that?


Amazing! We’re always excited to her feedback and comments. Send an email to pr@2usmiles.com so we can hear your story!





Miscellaneous

Where does 2Usmiles ship to?


2Usmiles ships to all states in the U.S.




Do the clear aligner packages come with teeth whitening?


Yes!





 

If you did not find your question, please email us at support@2usmiles.com!