Question 1

What is our refund guarantee?

Accepted Answer

Your impression kit will give us the information we need to know if you are a good candidate for 2Usmiles treatment. If we determine you are not a candidate for 2Usmiles and you have purchased our bundle, we will refund 100% of your payment. However, there is no refund option for impression only purchase.

Question 2

How do I take my impressions?

Accepted Answer

Follow the video down below. Make sure to check if the empty tray fits over your teeth before molding the putty.

Question 3

I didn’t do my impressions correctly. What do I do?

Accepted Answer

The good thing is that each impression kit comes with four putties, so if you accidentally do an impression incorrectly, there are back-ups! If you would like to see examples of adequate impressions, please refer to the video down below at the 1:40 mark. If you send the impressions back to us and our team determines we need additional models, we will ship you another impression kit, free of charge.

Question 4

How fast is the impression kit shipping?

Accepted Answer

After you purchase the impression kit, it should be shipped to your home in 3-4 business days.

Question 5

I’ve sent in my impression kit; how long will it take for me to get a response back?

Accepted Answer

Normally when we receive your impression kit, it will take our orthodontics team 5 business days to review and assess your case.

Question 6

I just had dental work done on my teeth, how long should I wait before getting 2Usmile clear aligner treatment?"

Accepted Answer

It really depends on the dental work performed. Normally if there are any periodontal (gum) issues, we recommend you solve the problem first, then start the treatment.

Question 7

I still have my wisdom teeth. Will that affect my treatment plan?

Accepted Answer

Most likely not, unless you have impacted wisdom teeth which requires tooth extraction first. This does vary case by case, so we recommend ordering an Impression Kit to verify. Remember, Impression Kits have a 100% guarantee, so if we determine you’re not a candidate, you will get a full refund!

Question 8

What if I’m missing a tooth?

Accepted Answer

No worries! In most cases, we can work around this, but we still recommend confirming through a 100% guarantee Impression Kit.

Question 9

I want to get a tooth implant. Should I do that before or after aligner treatment?

Accepted Answer

That answer varies. We normally would recommend to get aligner treatment first as your teeth will shift during the process, but we recommend you consult your dentist for your specific case.

Question 10

Can I get aligners for just my Top or Bottom teeth, rather than both?"

Accepted Answer

Absolutely. But we will still need impressions of both your top and bottom teeth so our team can create a correctly aligned final plan. There is no price difference though unfortunately.

FAQs

About 2Usmiles

What are 2Usmiles clear aligners and how do they work?

What is the difference between 2Usmiles clear aligners and braces?

How long is the 2Usmiles treatment process?

How many hours per day do I have to wear my 2Usmiles clear aligners?

Insurance/Pricing

What payment options does 2Usmiles offer?

Does 2Usmiles accept HSA/FSA?

What if the balance in my FSA account is not enough to cover the full cost?

Can my insurance cover 2Usmiles clear aligners?

Are there any hidden fees in the 2Usmiles clear aligner package?

Pre-Treatment

What is our refund guarantee?

How do I take my impressions?

I didn’t do my impressions correctly. What do I do?

How fast is the impression kit shipping?

I’ve sent in my impression kit; how long will it take for me to get a response back?

I just had dental work done on my teeth, how long should I wait before getting 2Usmile clear aligner treatment?"

I still have my wisdom teeth. Will that affect my treatment plan?

What if I’m missing a tooth?

I want to get a tooth implant. Should I do that before or after aligner treatment?

Can I get aligners for just my Top or Bottom teeth, rather than both?"

During Treatment

Can I see the results beforehand?

Will my teeth hurt during the alignment process?

How long do I wear each set of aligners?

Can I speed up the alignment process?

Are the clear aligners really invisible?

How do I clean my aligners?

Should I keep my old aligners?

Can I eat or drink with the clear aligners on?

Why does my voice sound weird with clear aligners?

I’m going to be a mother! Are 2Usmiles clear aligners safe during pregnancy?

I lost a set of my aligners. What should I do?

Post-Treatment

What happens after I finish my clear aligner treatment?

How many hours per day do I need to wear the retainers?

Are retainers included within the package?

I want to share my 2Usmiles experience! How do I do that?

Miscellaneous

Where does 2Usmiles ship to?

Do the clear aligner packages come with teeth whitening?

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